Cruise Client


This client is a leading global cruise brand of cruises and the world's largest leisure travel company. From relaxing pursuits and enriching activities to world-class entertainment and gourmet cuisine, when you step aboard, you are setting a course for a world of wonderful new discoveries 

Client Expectations

 •Inbound customer service calls from guests and travel agents.

 •Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.

 •Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

•Upsell members additional cruise packages to enhance the member cruise experience 

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