This client is a leading global cruise brand of cruises and the world's largest leisure travel company. From relaxing pursuits and enriching activities to world-class entertainment and gourmet cuisine, when you step aboard, you are setting a course for a world of wonderful new discoveries
•Inbound customer service calls from guests and travel agents.
•Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
•Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
•Upsell members additional cruise packages to enhance the member cruise experience
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.