Timeshare Client

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This client operates membership programs for vacationers and provides value-added services to its developer clients worldwide. The company has been a pioneer and innovator in serving the vacation ownership market. Today, this exchange network comprises approximately 3,000 resorts in more than 80 nations. 

Client Expectations

 •Assist members in placing their wait-list requests for a resort that is currently unavailable

.•Offer members alternative vacation options if their first choice is unavailable

.•Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels as well as all clients products.

•Solve member concerns for first call resolution, ultimately avoiding escalation 

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