Cable Client

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This client is one of the nation's largest video, high-speed Internet and phone providers to residential customers. This client delivers the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime. 

Client Expectations

 •Assist customers with billing or video technical repair inquiries 

 •Review, analyze and respond to customers’ billing inquiries

 •Resolve customers’ open issues or questions

•Troubleshoot technical issues

 •Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service

•Strive to resolve technical issues on the first call

•Knowledge of client processes and policies

•Build trust and rapport with the customer through clear, respectful interaction

•Understand “client call flow