The nation’s largest retail bookseller and a leading retailer of content, digital media and educational products. The Company operates 640 bookstores in 50 states, and one of the Web’s premier e-commerce sites. This digital business offers a lineup of popular tablets and eReaders and an expansive collection of digital reading content.
•Handle customer inquiries regarding order status, membership, and/or marketplace order.
•Create a case in client system for every interaction
•Research customers account to accurately identify best solution/answer for customer inquiry.
.•Use client knowledge base to provide customer with accurate and complete information.