Book Store Customer Service


 The nation’s largest retail bookseller and a leading retailer of content, digital media and educational products. The Company operates 640  bookstores in 50 states, and one of the Web’s premier e-commerce sites. This digital business offers a lineup of popular tablets and eReaders and an expansive collection of digital reading content.

Contract Requirements

 •Handle customer inquiries regarding order status, membership, and/or marketplace order.

•Create a case in client system for every interaction

•Research customers account to accurately identify best solution/answer for customer inquiry.

.•Use client knowledge base to provide customer with accurate and complete information.